- Strategic Evolution of the Telecom Industry: In alignment with Saudi Vision 2030, the Saudi telecommunications industry embarked on a strategic shift towards government and enterprise services in 2016. This shift positioned telecom companies to effectively respond to competition and address long-term goals.
- A Growing Customer Base: Presently, the telecom industry boasts over 50,000 government and enterprise customers, marking a thriving market and substantial customer base that supports its journey towards digital transformation.
Accelerating Digital Transformation: The Wi-Fi Revolution
- The Shift to Wireless: The wave of digital transformation prompts businesses to transition from fixed-access/LAN offices to wireless/Wi-Fi offices. This transition also drives demand for managed Wi-Fi network services, enabling enterprises to concentrate on their core services while telecom companies manage their network infrastructure.
- Managed Wi-Fi Network Services: Recognizing this shift, telecom companies introduced managed Wi-Fi network services, expanding beyond conventional leased line services. This initiative elevates revenues for enterprise businesses by over 5 percent, boosting their digital transformation efforts.
Enabling Seamless Connectivity through Cloud Management
- The Challenge of Cloud Adoption: Unlike moving enterprise customers to cloud service providers (CSPs), telecom companies chose to enhance their service offerings, providing delivery, maintenance, and value-added services. This approach aligns with their goal to cultivate their B2B service ecosystem, ensuring strong enterprise application business revenue and customer loyalty.
- Centralized Cloud Management: Telecom companies’ enterprise business teams meticulously strategized the journey towards managed Wi-Fi network services, emphasizing network planning, deployment, and operations and maintenance (O&M).
Revolutionizing Network Planning and Deployment
- The Conventional Process: Traditional network planning involves site surveys and complex hardware installation, often leading to high costs and inefficiencies. Subsequent O&M becomes challenging, with on-site troubleshooting and limited scope for each O&M personnel.
- Efficiency through Cloud Tools: Cloud-based tools redefine the process. Cloud network planning simplifies the process for enterprise customers. Zero-Touch Provisioning (ZTP) during deployment streamlines hardware installation and commissioning, while cloud-based O&M resolves 80 percent of network issues remotely.
Unveiling EZELINK’s Cloud Solution
- Choosing the Right Partner: Telecom companies meticulously evaluated various cloud platforms over a 10-month period. EZELINK’s Cloud solution emerged as the most suitable choice, with its comprehensive offerings and alignment with their requirements.
- Advantages of CloudCampus: The solution’s mobile app empowers enterprise customers and telecom companies’ O&M engineers with real-time network management capabilities. Cloud management ensures network performance visibility, predictive analysis, and automatic issue resolution.
- Success Stories with CloudCampus: EZELINK’s Cloud solution proved pivotal in projects such as the Saudi Arabia Ministry of Health (MOH) initiative. With 15 sub-departments, MOH required efficient, secure network management. CloudCampus enabled telecom companies to deliver impeccable services, meeting MOH’s stringent requirements.
Enhancing Revenue Streams through Innovation
- The Value Proposition: Telecom companies’ cloud management platforms drive innovative, value-added services. By reducing O&M workload, enhancing network performance, and offering diverse scenarios, they cultivate a loyal customer base.
- Driving Growth through Managed Wi-Fi: The synergy of managed Wi-Fi network services and leased lines has created a competitive offering for telecom companies. Their cloud platform forms the foundation for added-value services and sales, enriching customer experiences.
- Empowering Saudi Arabia’s Digital Landscape: As telecom companies leverage their cloud platforms, they’re poised to deliver top-notch managed Wi-Fi networks to an ever-expanding pool of enterprise customers, fueling Saudi Arabia’s digital transformation journey.